FAQs

 

I just placed an order, when will it ship?                                                             

We try our best to ship items as fast as we can. Please allow 3-6 days production time for your order to ship out, average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If  you don't have a tracking number after 7 business please email us at babyslumbershop@gmail.com.

 

I am not in love with my order, can it be returned? What if there is an issue? 

We offer a 100 % money back guarantee, if the product is defective or damaged.  We give you 30 days to send it back to us for a full refund. You must ship it back  at  your own expense, once we have received the product we will refund the full  amount of your original purchase. Please Include all a name and order number on  the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and  return it before receiving a refund.

 

Can I cancel my order?                                                                                          

You are able to cancel your order with no penalty! You must cancel your order  before it ships. 

 

I have entered an incorrect address what do I do now?                                       

If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given  is wrong kindly notify us via email at babyslumbershop@gmail.com. If the given  address is wrong we can change the address to the correct one within 24 hours.  No refund will be given after the 24 hours of incorrect submission.

 

How long does shipping take? 

Shipping times vary as we do ship worldwide from different fulfillment centers  based on your location. The average shipping time is 15-25 business days.

 

How do you maintain product quality at Baby Slumber Shop?                           

At Baby Slumber Shop, ensuring top-notch quality is our priority. We carefully  assess each product to meet high standards for safety, comfort, and durability.  Teaming up with reputable manufacturers who align with our values, we promise  superior quality in every item. If you have any concerns, contact us at babyslumbershop@gmail.com. Your satisfaction is our utmost concern.

 

I have a question that wasn't answered, can you please help?             

Absolutely! We are here to help you make your home beautiful! Please send us an  email to babyslumbershop@gmail.com and we will be happy to assist you in any  way we can.

We do receive a large number of emails, If you wish to get a prompt response  please attach your order number and address the problem clearly, thanks.